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Optional company settings can allow tech support staff to review issues before being assigned to the Product Manager. Issues can also be sent back for more information, or denied for user error or other reasons. Optional company settings can allow for assignment of issues to developers by the manager, or by the developers themselves. Optional company settings can allow for assignment of issues to QA Staff by the manager, or by the engineers themselves. Issues that fail testing are sent back to the developer. Product Manager uses the Bulk Status Change feature to change the status for all issues addressed in a release to Deployed. Reports can be run to create release notes for a new version, based on all issues addressed. The cycle completes when the release is distributed back to the customer.

This demo will familiarize you with the features and usage of the SourceAction application. You can also sign up today and see for yourself - it's FREE. You'll quickly see that this application is easy to use and is loaded with great features to help you track, manage, and resolve software issues.

Definition of an Issue
During the development of a product or a system, it is normal to encounter failures or defects, commonly referred to as "bugs." A bug is only one example of an issue. An issue is any unsettled matter pertaining to a software product that needs some kind of resolution. Other examples of issues are enhancement requests, documentation errors, and questions. SourceAction provides an easy way to track, manage, and resolve occurrences of all these types of issues.

The Lifecycle Flowchart
Below is a high-level flowchart of the lifecycle of an issue. Hold your mouse over the numbers in the flowchart for more detailed information.
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